Whirlpool Duet Washer Fault Codes
Duet Washer
Failure |
Condition |
Check/Repair |
F/H |
No water detected entering machine or Pressure switch trip not detected. Or If the control has turned the water valves on and after 8 minutes the flow meter has detected 10.5 gallons of water passing through it, but has not detected the pressure switch trip, the valves will be turned off and the error code will flash. |
Press PAUSE/CANCEL twice to clear the display. If there is no water in the unit: If there is water in the unit: Verify there is not a siphon problem Verify wire harness connections to:Inlet Valves, Pressure Switch, Drain Pump, Flow Meter, and Central Control Unit (CCU) Check all hoses for possible leaks Verify pressure switch operation Verify flow meter operation Verify CCU operati |
F/02 |
Long Drain If the drain time exceeds 8 minutes, the water valves are turned off and "F/02" is flashed. NOTE: After 4 minutes the "Sud" error will be displayed, then 4 minutes later the F02 error code will be displayed. |
Press PAUSE/CANCEL twice to clear the display. Check the drain hose and make sure it is not plugged or kinked. Check the electrical connections at the pump and make sure the pump is running. Check the drain pump filter for foreign objects. If the above does not correct the problem, replace the pump. |
F/05 |
Water Temperature Sensor Error If during the water heating step in wash cycle, the water temperature sensor (NTC) value is out of range, or the heating element circuit has failed, the "F/05" error code will be displayed. |
Check the Water Temperature Sensor, Heating Element and Element Relay Check connections to the Sensor, Heating Element and Relay |
F/06 |
Drive Motor Tachometer Error The control is unable to properly detect motor speed and the machine will shut down. If a failure occurs during high-speed spin, the door will be unlocked after 3 minutes. |
Check wire harness connections between the Drive Motor/Tachometer and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU) Check the Drive Motor Check the MCU Check the Wire Harness |
F/07 |
Motor Control Unit Error The Central Control Unit has detected a short in the motor control unit. If a failure occurs during high-speed spin, the door will be unlocked after 3 minutes. |
Check wire harness connections between the Drive Motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU) Check the MCU Check the Drive Motor Check the Wire Harness |
F/09 |
Overflow Condition If the Overflow contact on the pressure switch is Closed for more than 60 seconds and Overflow condition will occur. In an Overflow condition, the Door will remain locked, and the Drain Pump will run constantly, even if PAUSE/CANCEL is pressed twice and the Display is cleared. Unplug the unit to service. |
Check the drain hose and make sure it is not plugged or inked. Check Wire Harness connectors to the Drain Pump, Pressure Switch, and Central Control Unit (CCU) Check/Clean Drain Pump Filter of foreign objects Check for Drain Pump Failure Check the Inlet Valve for proper shut off Check the Pressure switch for proper operation |
F/10 |
Motor Control Unit (MCU) Heat Sink Thermal Trip If the thermal protector on the MCU heat sink gets too hot, it will open the thermal protector on the heat sink which will stop motor functions and an "F/10" will be displayed. |
Check for Proper Installation, verify the unit is not located near a source of heat and has proper ventilation. Check Wire Harness connectors to the MCU, and Central Control Unit (CCU) Check the Drive system for any worn or failed components Check MCU Check Motor |
F/11 |
Serial Communication Error Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. |
Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU) Check the Drive system for any worn or failed components Check MCU Check CCU Check Motor Check Wire Harness |
F/13 |
Dispenser Circuit Error If the dispenser motor is not able to be driven to it's proper position. |
Check mechanical linkage from dispenser motor to the top of the dispenser. Check Wire Harness connections to the dispenser motor and Central Control Unit (CCU) Check Dispenser Motor |
F/14 |
EEPROM Error The Central Control Unit (CCU) receives it's data from an EEPROM on board the CCU. If there is an error reading this data, it will cause this error. |
A power glitch may cause this error. Try unplugging the Unit for two minutes to see if that fixes the error. Check CCU |
F/15 |
Motor Control Unit (MCU) Error If the MCU detects multiple resets or errors during a wash cycle, it will go into this error mode. |
Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU) Check Drive belt Check MCU Check Motor Check Wire Harness |
Sud |
SUDS LOCK (Overdose of Detergent detected during the Wash Cycle) The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor. If "Sud" is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds. |
If too much detergent was used, run the unit through a Rinse/Spin cycle, then a Normal cycle, without adding any detergent. This should clear the unit of the excess detergent. Check the drain hose and make sure it is not plugged or kinked. Check Wire Harness connectors to the Drain Pump, Pressure Switch, and Central Control Unit (CCU) Check/Clean Drain Pump Filter of foreign objects Check Drain Pump Check Pressure Switch Check CCU |
F/dL |
Door Lock Error A Door Lock Error occurs if the door cannot be unlocked. It will try to lock it 6 times before displaying the error. |
Door Lock Mechanism broken or removed from the Door Check Door Lock/Switch Assembly Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU) Door Lock/Switch Assembly Failure |
F/dU |
Door Unlock Error A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error. |
Door Lock Mechanism broken. Check Door Lock/Switch Assembly for foreign objects Check Wire Harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU) Door Lock/Switch Assembly Failure |
Duet Sport Washer
Failure |
Condition |
Check/Repair |
F01 |
EEPROM ERROR PUMP DRIVE ERROR MAIN RELAYS ERROR |
A power glitch may cause this error. Replace CCU board. The relay might be soldered or always open. |
F03 |
HEATER SC TO GROUND |
Short circuit of Heater to Ground. |
F11 |
MOTOR CONTROL UNIT ERROR |
1. Unplug washer or disconnect power. |
F20 |
NO WATER DETECTED ENTERING MACHINE OR PRESSURE SWITCH TRIP NOT DETECTED. |
If there is no water in the unit: |
F21 |
LONG DRAIN |
1. Check the drain hose and make sure it is not plugged or kinked. |
F22 |
DOOR LOCK ERROR |
Possible Causes/Procedure |
F23 |
HEATER FAILURE |
1. Unplug washer or disconnect power. |
F24 |
WATER TEMPERATURE SENSOR ERROR |
1. Unplug washer or disconnect power. |
F25 |
DRIVE MOTOR TACHOMETER ERROR |
1. Verify the shipping system including shipping bolts, spacers and cables are removed. |
F26 |
DOOR SWITCH ERROR |
Door not opened during 3 consecutive cycles. |
F27 |
OVERFLOW CONDITION |
1. Check the drain hose and make sure it is not plugged or kinked. |
F28 |
SERIAL COMMUNICATION ERROR |
1. Unplug washer or disconnect power. |
F29 |
DOOR UNLOCK ERROR |
Door lock mechanism is broken. |
F30 |
DISPENSER SYSTEM ERROR |
1. Unplug washer or disconnect power. |
F31 |
MCU FAILURE |
1. Check for proper installation, verify the unit is not located near a source of heat and has proper ventilation. |
F32 |
PRESSURE SWITCH FAILURE |
1. Check Pressure Switch harness for continuity. |
F33 |
PUMP DRIVE SYSTEM ERROR |
1. Unplug washer or disconnect power. |
F42 |
MOTOR CONTROL UNIT FAILURE - REPETITIVE UNDERVOLTAGE |
1. Household power supply is too low. |
F70 |
CENTRAL CONTROL UNIT HEARTBEAT FAILURE |
1. Check for continuity of the User Interface harness. |
F71 |
USER INTERFACE HEARTBEAT FAILURE |
1. Check for continuity of the User Interface harness. |
F99 |
NOT SUPPORTED |
1. Perform Service Cycle to pair the UI and CCU SW. |
rL |
LOAD INSIDE DRUM DURING CLEANING |
Remove clothes from drum and start the cycle again. |
Sd |
SUDS LOCK (OVERDOSE OF DETERGENT |
If too much detergent was used: |
Sud |
SUDS LOCK (OVERDOSE OF DETERGENT |
If too much detergent was used: |
Some models do not have the display to show the failure codes. They use the status lights on the touchpad/LED.
Failure |
LED Status Duet Sport |
LED Status Duet Sport HT |
F01 |
Add a Garment |
Add a Garment |
F11 |
Add a Garment, Wash, Spin |
Add a Garment, Soak/Prewash, Rinse |
F20 |
Rinse, Cycle Complete |
Wash, Spin |
F21 |
Add a Garment, Rinse, Cycle Complete |
Add a Garment, Wash, Spin |
F22 |
Wash, Rinse, Cycle Complete |
Soak/Prewash, Wash, Spin |
F23 |
Add a Garment, Wash, Rinse, Cycle Complete |
Add a Garment, Soak/Prewash, Wash, Spin |
F24 |
Spin, Cycle Complete |
Rinse, Spin |
F25 |
Add a Garment, Spin, Cycle Complete |
Add a Garment, Rinse, Spin, |
F26 |
Wash, Spin, Cycle Complete |
Soak/Prewash, Rinse, Spin |
F27 |
Add a Garment, Wash, Spin, Cycle Complete |
Add a Garment, Soak/Prewash, Rinse, Spin |
F28 |
Rinse, Spin, Cycle Complete |
Wash, Rinse, Spin |
F29 |
Add a Garment, Rinse, Spin, Cycle Complete |
Add a Garment, Wash, Rinse, Spin |
F30 |
Wash, Rinse, Spin, Cycle Complete |
Soak/Prewash, Wash, Rinse, Spin |
F31 |
Add a Garment, Wash, Rinse, Spin, |
Add a Garment, Soak/Prewash, Wash, Rinse, |
F33 |
Add a Garment |
Add a Garment, Cycle Complete |
rL |
Wash |
Soak/Prewash, Cycle Complete |
Duet Steamer Washer
Failure |
Condition |
Check/Repair |
F01 |
EEPROM ERROR PUMP DRIVE ERROR MAIN RELAYS ERROR |
A power glitch may cause this error. Replace CCU board. The relay might be soldered or always open. |
F03 |
HEATER SC TO GROUND |
Short circuit of Heater to Ground. |
F06 |
STEAMER DEFECT |
1. Check Steamer for continuity (Abnormal =infi nity). |
F11 |
MOTOR CONTROL UNIT ERROR |
1. Unplug washer or disconnect power. |
F20 |
NO WATER DETECTED ENTERING MACHINE OR PRESSURE SWITCH TRIP NOT DETECTED. |
If there is no water in the unit: Make sure that both valves at the water source(s) are turned on |
F21 |
LONG DRAIN |
1. Check the drain hose and make sure it is not plugged or kinked. |
F22 |
DOOR LOCK ERROR |
Possible Causes/Procedure |
F23 |
HEATER FAILURE |
1. Unplug washer or disconnect power. |
F24 |
WATER TEMPERATURE SENSOR ERROR |
1. Unplug washer or disconnect power. |
F25 |
DRIVE MOTOR TACHOMETER ERROR |
1. Verify the shipping system including shipping bolts, spacers and cables are removed. |
F26 |
DOOR SWITCH ERROR |
Door not opened during 3 consecutive cycles. |
F27 |
OVERFLOW CONDITION |
1. Check the drain hose and make sure it is not plugged or kinked. |
F28 |
SERIAL COMMUNICATION ERROR |
1. Unplug washer or disconnect power. |
F29 |
DOOR UNLOCK ERROR |
Door lock mechanism is broken. NOTE: The door switch/lock unit can be manually unlocked. |
F30 |
DISPENSER SYSTEM ERROR |
1. Unplug washer or disconnect power. |
F31 |
MCU FAILURE |
1. Check for proper installation, verify the unit is not located near a source of heat and has proper ventilation. |
F32 |
PRESSURE SWITCH FAILURE |
1. Check Pressure Switch harness for continuity. |
F34 |
UNLOAD INDICATION |
|
F35 |
ANALOG PRESSURE SENSOR FAILURE |
1. Check if pressure hose is fi xed correctly. |
F42 |
MOTOR CONTROL UNIT FAILURE - REPETITIVE UNDERVOLTAGE |
1. Household power supply is too low. |
F61 |
STEAMER COMMUNICATION FAILURE |
1. Check harness on steamer electronic board. |
F62 |
STEAMER ELECTRONIC BOARD RELAYS ERROR |
1. Check that NTC resistance of the Steamer is in range between 170 kΩ and 300 Ω, refer to Temperature Sensor table.If resistance is 0 Ω or infi nite value, replace NTC. |
F63 |
TOTAL STEAMER FAILURE |
|
F64 |
STEAMER INLET VALVE FAILURE |
1. Check valve for continuity (abnormal = infi nity). |
F65 |
STEAMER TIME OUT REACHED |
1. Check connections between the Steamer Electronic board and CCU. |
F70 |
CENTRAL CONTROL UNIT HEARTBEAT FAILURE |
1. Check for continuity of the User Interface harness. |
F71 |
USER INTERFACE HEARTBEAT FAILURE |
1. Check for continuity of the User Interface harness. |
F99 |
NOT SUPPORTED |
1. Perform Service Cycle to pair the UI and CCU SW. |
rL |
LOAD INSIDE DRUM DURING CLEANING |
Remove clothes from drum and start the cycle again. |
Sud |
SUDS LOCK (OVERDOSE OF DETERGENT |
If too much detergent was used: |